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CANADIAN SITTER PARTNERSHIP PRIVACY POLICY (download PDF)

Last Updated on May 5, 2011

At the Canadian Sitter Inc. ("Canadian Sitter"), it is extremely important to us to provide as much privacy protection as possible. We treat your personal information with the utmost respect and in accordance with this Privacy Policy.

This Privacy Policy explains how personal information about you may be collected, used, or disclosed as a consequence of your activities on the canadiannanny.ca web site. We urge you to read it fully.

By registering on this site, by creating a profile, or submitting your resume, or submitting any information through the use of this site, or by otherwise accessing this site, you agree to the terms of this Privacy Policy and consent to the policies and practices described for the collection, use or disclosure of personal information.

• Protection of Personal Information
• Information We Collect
• Use of the Information by Canadian Sitter
• Retention of Information
• Your Consent
• Disclosure of Information
• Access and Accuracy and Update of Personal Information
• Safeguards
• Changes To Our Privacy Policy
• Other Associated sites
• Contact Us and Complaint Process

1. Protection of Personal Information

1. Canadian law governs the collection, use and disclosure of personal information in a manner that recognizes individuals’ right of privacy with respect to their personal information.
2. The federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) sets out rules and principles for the management of personal information by commercial organizations. Canadian Sitter services are made available to employers and job seekers across Canada. PIPEDA applies to Canadian Sitter because Canadian Sitter has its headquarters in Nanaimo, B.C., Canada and its servers and databases in Montreal, Quebec, Canada. This Privacy Policy adopts the standards required by PIPEDA and applies to all personal information submitted to or collected by Canadian Sitter.
3. The type of personal information that is protected includes almost any information about an identifiable individual, such as your name, address, telephone number, age, sex, marital status and nationality. Personal information may not, however, include certain types of business or employment related information. It does not, for example, include the name, title, business address or telephone number of an employee of an organization. Information contained in a profile that you may elect to create and your Résumé you may post to this site may constitute personal information and would be subject to this Privacy Policy.
4. PIPEDA provides certain fundamental principles which apply to the collection, use and disclosure of your personal information. One of the most significant, is that your personal information generally cannot be collected, used or disclosed without your consent. It also allows you to find out why your personal information is being collected, how it is being used, where it’s being stored and to whom it’s disclosed. It requires the use of appropriate safeguards to secure your personal information. It also grants you access to your personal information and provides mechanisms for ensuring compliance.
5. Canadian Sitter does not collect, use or disclose your personal information without your consent except where required or allowed by law.

2. Information We Collect

1. Canadian Sitter limits the collection of your personal information to that which is required or permitted by law. Canadian Sitter collects such personal information as is required for the purposes identified by us in this Privacy Policy or identified by us at the time that we collect the information from you.
2. Canadian Sitter requests certain information from you if you elect to register as a user of this site (“Registration Information”). Registration Information includes your full name, email address and postal code.
3. If you are a registered user of the site you will create a Profile (“Profile”) or post your Résumé (“Résumé”) to the site. The extent of the information that is collected in your Profile depends on what you choose to place in your Profile. At a minimum, if you create a Profile, Canadian Sitter will require that you provide your full name, postal code, and email address. Your Profile may contain additional information such as your phone number, experience, education, skills or any other information about yourself that you decide to provide. The same information may be provided by you if you post a Résumé.
4. You can visit this site without telling us who you are and without providing Canadian Sitter with any information about yourself. However, certain anonymous information (“Anonymous Information”) may be collected by us automatically. Our Web server may collect the IP address and the name of the Internet service provider (“ISP”) associated with the computer from which you accessed this site, the type and version of Web browser and operating system that you are using, and the address of the Web site that you visited prior to this site. If your Web browser is configured to accept cookies, we may place either temporary cookies (only until you exit your current browser window) or permanent cookies (until you manually disable or delete the cookie using your browser software) on your computer. A "cookie" is a small piece of information that our Web server automatically sends to your browser for storage on your computer, which then permits our Web server to recall information about your preferences as a part of the Anonymous Information. Please note that portions of this site will not function if you do not accept cookies.
5. With the exception of the Anonymous Information described above, you will always know when we are collecting information from you and therefore have the opportunity not to provide the information.
6. The purposes for which we collect any information will always be as set out in this Privacy Policy or as otherwise expressly communicated to you before we collect the information.
7. We do not knowingly solicit information from children and we do not knowingly market our services to minors.
8. Some ads appearing on this website are delivered to you by Google Adsense, a web advertising company. Information about your visits to this site, such as the number of times you have viewed an ad (but not your name, address or other personal information) is used to serve additional ads to you. For more information about Google Adsense, please visit http://www.google.com/intl/en/privacy/

3. Use of the Information by Canadian Sitter

Profile Information

1. Profile Information is collected primarily for the purpose of identifying you as a user of this site.

User Information

1. User Information, which generally includes the Profile Information, is used primarily to update you on the site and by email regarding new site developments and information about our services or those of our affiliates, to answer your questions and to provide you with services that you have requested.
2. User Information may also be used to determine appropriate new features, content or services for this site, to provide advertisers and business partners with aggregate but not personally identifiable information about our customers and their preferences, including statistical information about the source of visitors, sales, traffic patterns and use of services.
3. If you are a registered user of this site and have provided us with Registration Information, we may use your Registration Information and User Information to provide tailored job opportunities or other information to you.

Anonymous Information

1. Anonymous Information is used primarily by us and our business partners to measure the number of visits, average time spent, page views, and other statistics about visitors to this site. We may also use this data to monitor site performance for systems administration purposes, to make this site easier and more convenient to use, for law enforcement purposes, and to report information in aggregate but not personally identifiable form to our advertisers (e.g. how many visitors log in to this site).
2. If cookies are enabled for your Internet browser, then they are used to help us measure the number of visits, average time spent, page views, and other statistics relating to your use of this site. If you are performing a search on our site, then a cookie is used to carry the search request data from the request page to the results page. This cookie, by itself, does not tell us your email address or who you are.
3. If we use your Registration Information and User Information to provide tailored job opportunities or other information to you, we use cookies to recognize you on subsequent visits to our site and to make your on-line experience more convenient.
4. Anonymous Information may be used to serve you with targeted advertising on this site. Targeted advertisements are probably more interesting for you and are more productive for our advertisers.

Profiles and Résumés

1. Profiles are accessed and viewed by other members of the Canadian Sitter service. If you post a Résumé, it may be accessed and viewed by Families (“Families”). You will be provided with the choice of either allowing all parties who use our service to access your profile and to contact you, or of limiting access to those who see you profile.
2. Canadian Sitter makes every effort through contractual means and through the use of email addresses and passwords to restrict those who have access to our service from using Profiles and Résumés other than for the purpose of fulfilling a job posting. However, Canadian Sitter cannot guarantee that all employers, recruiters and other persons with access will adhere to the limitations that we impose on them, or that unauthorized persons will not gain access to the database. If at any time you would like your Profile removed from our site, you may do so by navigating to the “Account Information” section of the site, while being logged in. This will also remove your Résumé. If at any time you would simply like your Résumé removed from our site, you may do so by navigating to the “Edit Profiles” section of the site. However, Families or Job Seekers and others who have subscribed for access to the service, or for whose job posting you may have applied, may already have retained a copy of your Profile and Résumé in their own systems and databases.
3. In addition to the provisions of this Privacy Policy, the collection, use and disclosure of your Profile and Résumé is governed by the terms and conditions of use of this site, a copy of which can be obtained from the home page of this site.

Communication with Canadian Sitter

1. If you contact us, we may keep a record of the correspondence but we do not make any use of the email address or other contact information, other than to respond to the communication.

Improper Use of Personal Information

1. Although we use all reasonable means to ensure that the information you provide to us is not used by third parties for purposes other than those described in this Privacy Policy, Canadian Sitter is not responsible for any improper use of your personal information that is beyond our reasonable control

4. Retention of Information

1. You may choose to delete your Profile or Résumé from our records at any time. Certain Registration Information regarding your account with us will normally be retained such as your name, email address and postal code should you wish to create a Profile or post a Résumé or access our services subsequently.
2. We maintain record retention practices and policies which apply to personal information that is no longer necessary or relevant for the identified purposes, or that is no longer required or permitted by law to be retained.
3. Canadian Sitter has appropriate procedures in place with respect to the destruction, deletion, and disposition of personal information when it is no longer required for the purposes of the Services, subject to applicable law.
4. As a part of our record retention practices and policies, if you email us at privacy@canadiannanny.ca,  we will ensure your personal information can no longer be seen by any other member of the service, including your Registration Information and account. If personal information is ever to be used to make a decision about you it will be retained long enough to allow you access to the information after the decision has been made.
5. All personal information destroyed or erased from our records is done so securely with due regard to the sensitivity of the information.

5. Your Consent

1. We do not collect, use or disclose your personal information without your consent except where required or permitted by law.
2. We may, for example, collect, use or disclose personal information without your knowledge or consent in the case of an emergency where the life, health or security of an individual is threatened.
3. We may also disclose personal information without knowledge or consent to a lawyer or other advisor representing Canadian Sitter, to collect a debt, to comply with a subpoena, warrant or other court order or rules, is required for the investigation or enforcement of laws, or as may otherwise be required or authorized by law. Where a request for personal information is made by an organization claiming lawful authority for the request, Canadian Sitter will take reasonable steps to ensure that the requesting party properly identifies its legal authority.
4. We will generally obtain your consent electronically on our site. However, it may also be obtained in writing or verbally. In determining the appropriate form of consent, we will consider the sensitivity of and reasonable expectations regarding the personal information.
5. We will not require you to consent to the collection, use or disclosure of personal information as a condition to the supply of any products or services, except to the extent reasonably required to fulfill the purposes identified in this Privacy Policy or otherwise identified at the time that we collect your personal information.
6. You may withdraw your consent to the continued collection, use or disclosure of your personal information by Canadian Sitter at any time by sending an email to privacy@canadiannanny.ca or by calling 1-866-221-7918 or 250-390-9064, but such a request would be subject to legal or contractual restrictions. We would also require reasonable advance notice to effect any requested changes. A request that we no longer collect or use your Registration Information or certain User Information or Anonymous Information, may mean that we will no longer have practical means to provide you with our services or products. You may no longer be able to log in to our site or may lose certain functionality when visiting the site, including functionality that depends on Anonymous Information such as the placement of cookies.
7. If you withdraw your consent to the disclosure of personal information that you have previously authorized us to share with others, such as your Profile or Résumé, you should know that employers, recruiters and others who have subscribed to the service or for any member whom you may have contacted, may already have retained a copy of your Profile and Résumé or such personal information in their own systems and databases.

6. Disclosure of Information

1. We will not sell, trade, rent or license personal information that you provide to us.
2. Canadian Sitter uses a third party service company to process credit card transactions if employers, recruiters and others who have subscribed for access to the service. This will not affect job seekers using our site. The third party service provider is required to comply with privacy laws and principles comparable to ours. All credit card transactions are completed using secure electronic encryption. The company is located in Canada and if personal information is transmitted to the company for the purpose of processing credit card payments, such information is subject to Canadian laws regarding disclosure.
3. With the exception of credit card transactions, Canadian Sitter never transfers any personal information to third parties for processing or storage.
4. However, we may disclose your personal information to third parties who acquire all or a substantial part of the Canadian Sitter business, including by merger, amalgamation, a sale of our assets or in the unlikely event of bankruptcy. Subject to a court order, at the time of such merger, amalgamation, sale or bankruptcy, Canadian Sitter would contractually require any resulting entity that obtains your personal information to comply with its obligations under PIPEDA regarding your personal information, including the applicable terms and conditions of this Privacy Policy.

7. Access and Accuracy and Update of Personal Information

1. Your personal information is located on a server situated in Montreal, Quebec, Canada.
2. We will take reasonable steps to ensure that your personal information is as accurate, complete and up-to-date as is appropriate for its purposes and to minimize the possibility that inappropriate information may be used to make a decision about you
3. Canadian Sitter provides you with the means to access, update, edit or delete the Registration Information and certain other personal information you have provided to us at any time on your own by going to the “Edit Profiles” section Sitter on the site and changing or deleting your Registration Information and other personal information as desired. We ask that you regularly log in to the site and update your personal information and in particular your contact information to ensure its accuracy.
4. You can update or delete your Profile or Résumé at any time by logging on to the site and making the required changes. However, Families or Job Seekers who subscribe to the service or any member whom you have contacted, may already have retained a copy of your Profile or Résumé in their own systems and databases.
5. You may similarly contact us to address errors or omissions relating to your personal information by emailing privacy@canadiannanny.ca or by telephoning 1-866-221-7918. Canadian Sitter does not share your identifiable personal information with any third party.
6. If you decide at any time that you do not want to receive any updates to which you have subscribed, you can log in to the site and change your personal preferences or email a request to privacy@canadiannanny.ca indicating your preference not to receive updates.
7. Upon request made in writing, Canadian Sitter will inform you of the existence, use and disclosure of your personal information, at minimal or no cost to you, in accordance with processes and procedures that we have put in place for such requests. If you are unsure whether we have a record containing your personal information and would like to confirm what personal information we have, please send an email to privacy@canadiannanny.ca with your request, identifying all email addresses which you may have given us. If there is a cost involved at all, we will inform you at that time.
8. We may require additional information from you in order to verify your identity following an access request. Such personal information will only be used for the purpose of identity verification and will itself be subject to protection under the terms of this Privacy Policy.
9. Canadian Sitter will respond to all requests for access within 30 days or as otherwise required or permitted by law.
10. In some circumstances, we may not be able to provide access to all of the personal information that we hold about you. We may not provide access to information if doing so would likely reveal personal information about a third party, could be expected to threaten the life or security of an individual, reveal confidential commercial information, if the information is protected by a legally recognized privilege, if it was created as part of a settlement or dispute resolution process, or if it was collected in relation to the investigation of a breach of an agreement or a contravention of law. Canadian Sitter will provide reasons to you if it refuses an access request.
11. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

8. Safeguards

1. Where Canadian Sitter considers it appropriate, having due regard to the sensitivity of the particular information that we collect, use or disclose, Canadian Sitter uses encryption or authentication tools, among other methods, practices and procedures, to protect certain your personal information irrespective of which format it is stored in. Our practices and procedures for safeguarding your information are regularly reviewed.
2. E-mails you send to us are not necessarily secure when they are transmitted to us. If your communication is sensitive or includes confidential information, such as a credit card number, you may want to provide it by post or via the telephone instead.
3. It is important that you keep your email address and password information secure and that you not share it with anyone, in order to safeguard your personal information on our Site.
4. There are occasionally fraudulent “phishing” emails targeting individuals who the perpetrators believe might be registered users of this site. We never send an email which requests users to visit a Web page or place a call and provide their email address, password or any personal information. We will never ask you to confirm your user ID or password via email. If you ever receive such an email, do not log in from any referred link and do not provide any personal information. You should contact our Customer Support Group at 1-866-221-7918 or 250-390-9064 immediately and inform us of the email.
5. We work to protect the security of credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not reveal credit card numbers when confirming an order.
6. Employees are instructed to only use personal information in adherence with the principles set forth in this Privacy Policy and applicable law. The only employees who have access to your personal information are administrative personnel. Employees who misuse customer personal information may be subject to disciplinary action.

9. Changes To Our Privacy Policy

1. Canadian Sitter reserves the right to modify or supplement this Privacy Policy statement at any time. If we make any material change to this Privacy Policy, we will update this site to include such changes and post a notice on our home page, for a period of 30 days, with a link to the updated Privacy Policy. Please read any such notice and the new policy statement. If you return to this site after a period of more than 30 days, please check this Privacy Policy to confirm that you are aware of the details of the most recent update. Please look at the top of this Privacy Policy to check the date that it was updated and to confirm that you are familiar with the terms of the most recent update. Your continued use of this site after we post such notice will constitute your acceptance of the new terms and their application to your use of this site and the personal information disclosed for such use, including personal information previously furnished us, as if they were the initial terms, and your consent to the use of your personal information as described in this privacy policy and elsewhere at our Website.
2. We will always seek your consent if we want to use your personal information for purposes other than for those set out in this Privacy Policy or to which you have previously agreed.

10. Other Associated sites

1. his site may contain links to other sites, including those of our business partners, vendors and advertisers. While we try to link only to sites that share our high standards and respect for privacy, please understand that we are not responsible for the content of, or the privacy practices employed by, other sites.

11. Contact Us

1. Canadian Sitter will make information about its policies and practices relating to management of personal information readily available. Please direct any questions about our privacy policies and procedures, any requests for access to our records of your personal information and any other privacy related concerns or complaints to privacy@canadiannanny.ca. All privacy related complaints will be acknowledged, recorded, investigated and responded to in accordance with applicable law.
2. You can contact us by e-mail at privacy@canadiannanny.ca, through our toll-free line at 1-866-221-7918 or 250-390-9064 or by postal mail at:
     Privacy, Canadian Sitter
     P.O. Box 41026, RPO 6681 Mary Ellen
     Nanaimo, B.C., Canada
     V9T 6M7
3. If you contact us by telephone, please note that telephone calls may be recorded for training or quality assurance purposes.
4. We welcome any suggestions or comments about our Privacy Policy.
   
    

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